Shipping Policy
Last Updated: November 2025
Thank you for shopping with us. Please read the shipping guidelines carefully so you know exactly how your order will be handled.
1. Order Processing Time
Orders are processed within 1–2 business days after successful payment.
Orders placed on Sundays or public holidays are processed the next business day.
During sales or high-volume periods, processing may take an additional 1–2 days.
2. Shipping Timelines
We ship across India.
Estimated Delivery Time:
All orders are delivered within 5 working days from the date of dispatch.
This is a standard estimate. Delays may occur due to courier issues, weather, festivals, or other factors beyond our control.
3. Shipping Charges
Prepaid Orders: Standard shipping is usually free or as shown at checkout.
COD Orders (if available): COD charges may apply.
Final shipping charges will always appear at checkout before payment.
4. Order Tracking
After your order is dispatched, you will receive a tracking link via SMS/email/WhatsApp.
Tracking information may take up to 24 hours to get updated by the courier partner.
5. Incorrect Address / Missed Delivery
If an incorrect address is provided or delivery attempts are missed, the package may return to us.
Re-shipping the order will require an additional shipping fee.
We are not responsible for failed deliveries due to incomplete or incorrect addresses.
6. Damaged or Lost Packages
If your package is lost in transit, we will refund or resend the order once the courier confirms the issue.
If the outer packaging looks tampered or damaged, record a video and refuse to accept the parcel.
7. International Shipping
We currently do not offer international shipping.
8. Contact Us
For any shipping-related assistance, contact us at:
Email: hiwzatradex@gmail.com
Hours: Monday–Saturday, 10 AM–6 PM